Privacy policy

UNSQUASHABLE PRIVACY POLICY

internationalSPORTgroup™ Limited (trading as UNSQUASHABLE) is a business you can trust. Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and rest assured, we never share any information about you with any other company for their own marketing purposes.

This policy, together with our terms of use and any other documents referred to, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is internationalSPORTgroup™ Limited, The Copper Room, Deva Centre, Trinity Way, Manchester, M3 7BG, United Kingdom.

By visiting www.unsquashable.com you are consenting and agreeing to the practices detailed in this policy. Our website also contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement.

What information do we collect about you?

When you place an order for our products, register for an online account, contact us for information or for details of our services and offers, or sign up for our electronic communications, such as our email newsletters, we collect information about you. We also collect information about you when you voluntarily complete customer surveys, product reviews, provide us with feedback or participate in our prize draws and competitions. Furthermore, if you browse the UNSQUASHABLE website, we may collect information about your website visits using ‘cookies’.

How do we use the information about you?

Your information allows us to fulfil any orders you place with us, update you on the progress of your orders, assist with any future customer service queries and inform you of any services and offers. The details of every transaction that you place with us is kept for tax and accounting purposes for a minimum of 7 years.

If you have signed up for our electronic communications, we’ll use your information, including details of any previous purchases, how you interact with us and any recent website browser history, to help us decide what we talk to you about and when. Ultimately, we want to make sure that the information we send you will be useful and interesting, and for your shopping experience to be exceptional – this information will help us achieve that.

We also use your information to create profiles of, for example, our most loyal customers, or to create customer interest groups, for example, those of you who appear to love specific brands or product lines. This not only helps us to better tailor our future marketing communications, but it also helps us to find potential new customers who may also want to shop with us and/or share the same interests.

We employ the services of other companies to support our business for specific functions, for example: dispatching orders (using designated parcel carriers); processing payments (using designated payment providers); sending marketing communications (using a small number of postal and electronic communications service providers); and validating and analysing our customer data (using a small number of designated data specialists). For certain purchases, we may need to verify your identity for age verification and fraud prevention purposes using the services of a third party. All third-party service providers we work with are carefully vetted and highly trusted by us, and they fully comply with our Privacy Policy and applicable data protection laws. Furthermore, they only use your information to perform the services that we have employed them to do.

How will we keep in touch with you?

With your permission, we would love to keep you up to date with our latest news, products, offers and more, by contacting you by post, by email and using other internet-based digital communications, including social media, plus any similar services or applications as they become available.

If you have previously chosen to receive our marketing communications, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop, which we’ll always honour without any fuss or delay. We promise never to bombard you with too many marketing communications and we only conduct such marketing for legitimate business interests. You will never hear from any other company as a result of signing up for our marketing communications.

If you would prefer to stop receiving marketing communications at any time, please email our Customer Services Team at sales@unsquashable.com. Alternatively, if you have an account with us, you can delete your account altogether (as mentioned previously, transactional data will not be deleted) by logging in. There is also always an option to click on the unsubscribe link that appears in every one of our email newsletters.

How to contact us:

Our Data Protection Officer is always happy to help and answer any questions you have about our Privacy Policy. Simply write to them at internationalSPORTgroup™ Limited, The Copper Room, Deva Centre, Trinity Way, Manchester, M3 7BG, United Kingdom or alternatively email sales@unsquashable.com to get in touch. If you have any reason for concern, please contact us in the first instance and we will do our utmost to resolve the matter to your complete satisfaction. Alternatively, you can report a concern to the Information Commissioner’s Office (ICO).

Disclosure of your information:

We may disclose your personal information to any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

• If internationalSPORTgroup™ Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of internationalSPORTgroup™ Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data?

Collected data from you will be transferred to, and stored at, a destination within internationalSPORTgroup™ the data will be processed by staff who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that your data is treated securely.

Personal data will be kept on our systems only for as long as is strictly required for the purposes for which such data was originally collected (or for period that is required by law).

What Access do you have to your information?

You are entitled to request personal data that we hold about you and to request that we amend or delete any such data (subject to any legal requirements to which we are subject). To exercise these rights please contact us using the contact details in this policy.

You may also unsubscribe to any of your marketing/data sharing preferences at any time by contacting us using the email address set out below, or by using the opt-out function detailed in the relevant marketing email.

If We Make Changes to Our Privacy Policy

Any amendments made to our policy, will be published on www.unsquashale.com so please check the site regularly to check whether our policy has been updated. We may also email you to notify you of any substantial changes to this policy.

UNSQUASHABLE COOKIE POLICY

This is the Cookie Policy for internationalSPORTgroup™ Limited (trading as UNSQUASHABLE)

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies:

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

Disabling Cookies:

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set:

• Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.
• Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders processing related cookies This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Survey related cookies From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
• Forms related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies:

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, YouTube and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information:

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

If you require any further information, please email sales@unsquashable.com