Shipping policy

At UNSQUASHABLE, we aim to dispatch all orders as quickly and efficiently as possible to ensure you receive your products on time. While we work closely with our delivery partners to provide a reliable service, UNSQUASHABLE cannot be held responsible for delays caused by couriers or circumstances beyond our control.

Shipping Destinations:
unsquashable.com currently delivers to Great Britain Mainland only.

For all shipping queries or special delivery requests, including destinations outside of Great Britain Mainland, please email sales@unsquashable.com

Order Processing Times:
Orders are usually processed and dispatched within 1–2 working days.
Next working day delivery can be accessed at checkout for an additional charge.
Orders placed on weekends or public holidays are processed on the next working day.
During peak seasons or promotional periods, dispatch times may be slightly longer.

Delivery Estimates:
Standard delivery times vary depending on your location and the courier service used.
Estimated delivery dates provided at checkout are guidelines only, not guaranteed arrival dates.

Tracking Your Order:
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
If your tracking link is not updating, please allow the courier time to scan and process the parcel.

Missed or Failed Deliveries:
If a delivery attempt is unsuccessful:
The courier may leave a calling card or email with instructions.
You may be able to rearrange delivery or collect from a local depot.
If a parcel is returned to us due to non-collection, a re-delivery charge may apply.

Damaged or Missing Items:
If your order arrives damaged or incomplete, please email sales@unsquashable.com within 48 hours of delivery so we can resolve the issue quickly.
Please provide photos of the packaging and the item(s) received.

Customs, Duties & Taxes (For Custom Shipments):
For any shipments arranged outside of Great Britain Mainland:
Local import duties, taxes, or handling fees may apply.
These charges are the customer’s responsibility and vary by country.

Contact Us:
For any further help or information, please sales@unsquashable.com