CUSTOMER SERVICE TEAM: Frequently Asked Questions (FAQs)

Below are links to customer FAQs which can be accessed via https://unsquashable.com/pages/frequently-asked-questions-faqs in the footer of the website.

Payment: https://unsquashable.com/pages/payment
Delivery: https://unsquashable.com/pages/delivery
Return: https://unsquashable.com/pages/returns
Squash Rackets (including stringing): https://unsquashable.com/pages/squash-racket-faqs-frequently-asked-questions
Squash Shoes (including sizing): https://unsquashable.com/pages/frequently-asked-questions-faqs-squash-shoes
Squash Clothing (including sizing): https://unsquashable.com/pages/frequently-asked-questions-faqs-squash-clothing

UNSQUASHABLEVIP Portal:
To access the UNSQUASHABLEVIP Portal, customers need to have the tag ‘Member:VIP’ & agree to receive emails with ‘Customer agreed to receive marketing emails’ ticked – if individuals unsubscribe, their access to the UNSQUASHABLEVIP Portal will be denied.

The UNSQUASHABLEVIP Portal can be accessed by clicking the 'UNSQUASHABLE VIP' [https://unsquashable.com/collections/unsquashable-vip] link in the website footer once the customer is logged into their account.

Customers will not be able to access the portal until they are logged into their account – if they can’t remember their password, they need to follow the standard ‘Forgotten Password’ procedure.

UNSQUASHABLEVIP members receive a minimum of one eshot per week which explains the above procedure – if they can’t or don’t want to follow this procedure, they can access our bestselling free shipping offers by clicking the link below which I suggest you share with all customers queries:
https://unsquashable.com/collections/exclusive-freeshipping-collection

Sponsorship Portal:
To access the Sponsorship Portal, customers need to have the tag ‘Member:Sponsorship’ & agree to receive emails with ‘Customer agreed to receive marketing emails’ ticked – if individuals unsubscribe, their access to the Sponsorship Portal will be denied.

The Sponsorship Portal can be accessed by clicking the 'SPONSORSHIP PORTAL' [https://unsquashable.com/collections/sponsorship-programme-portal] link in the website footer once the customer is logged into their account.

Sponsored players will not be able to access the portal until they are logged into their account – if they can’t remember their password, they need to follow the standard ‘Forgotten Password’ procedure.

Sponsored players receive a minimum of one eshot per month which explains the above procedure – if they can’t or don’t want to follow this procedure, they can access our bestselling free shipping offers by clicking the link below which I suggest you share with all customers queries:
https://unsquashable.com/collections/exclusive-freeshipping-collection

Army Squash Portal:
To access the Army Squash Portal, individuals need to have the tag ‘Member:Army’ & agree to receive emails with ‘Customer agreed to receive marketing emails’ ticked – if individuals unsubscribe, their access to the Army Squash Portal will be denied.

The Army Squash Portal can be accessed by clicking the 'ARMY SQUASH PORTAL' [https://unsquashable.com/collections/army-squash-portal] link in the website footer once the customer is logged into their account.

Army Squash members will not be able to access the portal until they are logged into their account – if they can’t remember their password, they need to follow the standard ‘Forgotten Password’ procedure.

Army Squash members receive a minimum of one eshot per month which explains the above procedure – if they can’t or don’t want to follow this procedure, they can access our bestselling free shipping offers by clicking the link below which I suggest you share with all customers queries:
https://unsquashable.com/collections/exclusive-freeshipping-collection